When it comes to payment of court fines and fees, your clients need mobile access to your payment tools.
Written by Kimberly Knight, Lead Writer: eCourtDate
Welcome to our very first blog post! As the first part of a 2 part series we are doing in our blog about Court Fee Payment, we explore the importance for courts of having- not only an online payment method available- but one that is easily accessible on a smartphone.
- What if your court could collect fines and fees faster, easier, and for less money?
- What if paying the court was easier for your client than placing a Starbucks mobile order?
- What if your court didn’t have to expend time, energy, and money to reach out to clients with outstanding fees day after day, week after week?
- What if you could tell in an instant who had paid what and when with automated recurring reports?
- What if it was all automated, simplified, user-friendly, and fast?
According to a Pew Research study published in 2019, 81% of Americans own smartphones. This number is a 46% jump from the just 35% who owned smartphones in 2011. And if I had to guess (which I do because little has yet to be published other than speculation), not just smart phone usage, but smartphone ownership probably jumped again in 2020 due to the Coronavirus pandemic. Our mobile devices have offered so many of us a contactless way to do many of the things that COVID-19 made dangerous or difficult, and became a lifeline for many- a way to stay connected while locked down, and a way to access the most basic needs.
While smartphones have become a modern marvel of convenience for most of us, the bulk of Americans still have additional ways to get online. Truly, many of us have spent the last year tied very closely to our computers and our WiFi and routers, for work, school, and basic connectivity to much else in our lives.
One in five Americans, however, are what Pew refers to as “Smartphone Dependent.” These Americans have Smartphones, but no other home internet service- they rely solely on their cell phones for internet access.
What I found interesting in digging into this statistic, was that these folks without other home internet access also tend to be, demographically, lesser educated, and lower earners than their more plugged-in counterparts. While stats on income and education level and court fines are difficult to pin down (anyone have a good resource? Let me know!) when you consider that lower income and lower education also tends to correlate with the demographics of probationary clients, it stands to reason that the people your court needs to collect fines from need a way to pay those fines from their cell phones. Essentially: If you want to collect court payments, you need a mobile-friendly way for your clients to pay.
eCourtDate can help. Not only is eCourtDate’s system smart phone friendly- it is designed for mobile users.
Pablo Escobar, you have an outstanding payment owed for Citation #123 in the amount of $199. To avoid further late fees, pay online within 24 hours: https://courtpay.ecase.io/p/Lf2GU9To
Payment reminder texts with links make paying easy.
eCourtDate’s payment portal is linked from texts and emails that the system sends automatically on a schedule of your choosing to your clients with outstanding fees.
Let me break it down for you:
- Your agency signs up for eCourtDate.
- We send your clients payment reminder texts and emails with a link to their unique payment portal.
- Your client clicks on the link, and sends secure payment in a matter of minutes.
- Your agency gets paid.
And guess what? If they don’t click the link right then, we will keep sending them reminders until they do.
It really is that simple.