The Texas Association of Counties has outlined a series of guiding principles called the TAC Way Fundamentals. These practical statements help counties improve operations and serve the public more effectively. One that directly relates to the justice system is Fundamental #24: Be Process and Performance Driven.
This principle emphasizes focusing on effective processes aligned with core values, consistently refining those processes, and continually seeking ways to improve them. It also underscores the importance of using metrics to assess performance, holding ourselves accountable for results, and maintaining a broad, enterprise-wide perspective.
Courts and the Power of Process
Courts handle some of the most complex and high-stakes processes in county government. From arraignments to jury summonses, even a small mistake can cause disruptions throughout the entire system. Strong procedures create reliability. They also help ensure fairness by providing consistent treatment for all individuals who come into contact with the court.
How eCourtDate Supports Process
This is where eCourtDate comes in. By standardizing notifications, reminders, and data integrations across the justice system, counties can maintain consistent processes. A reminder system for court appearances reduces failures to appear, enhances communication with victims, and saves staff time that would otherwise be spent on phone calls or letters. Instead of redesigning procedures each time, counties can rely on a proven structure that helps people succeed.
Measuring Performance
Being performance driven requires more than just sending messages. It involves tracking outcomes. With eCourtDate, counties can measure the number of reminders sent, the appearance rates for defendants, and the reduction in missed hearings. These data points give judges, commissioners, and the public a clear picture of progress. Metrics also create accountability by showing where improvements are working and where adjustments may be needed.
Enterprise-Wide Impact
The TAC Way promotes an enterprise-wide approach, and that's precisely what eCourtDate provides. It links clerks, judges, sheriffs, pretrial services, and prosecutors into a unified communication system. For example, a reduction in bench warrants benefits not just one office. It reduces jail costs, keeps dockets moving, and enhances public safety throughout the county.
Closing Thought
Fundamental #24 emphasizes that process and performance are closely linked. Counties using tools like eCourtDate are not just adopting new technology; they are upholding the TAC Way by developing strong processes, tracking results, and focusing on the overall goal.
Reference:
Texas Association of Counties. TAC Way Fundamentals. Retrieved from https://www.county.org/about-tac/tac-way-fundamentals
About Greg Shugart
Director of Government Relations
Greg Shugart brings over 30 years of public sector experience to the eCourtDate team, with a background in court administration, criminal justice reform, and government operations. He previously served as Criminal Courts Administrator for Tarrant County, Texas, where he led statewide-recognized initiatives in pretrial modernization, court communications, and system efficiency. Greg now contributes to eCourtDate’s strategy and partnerships, helping agencies implement technology that improves access, compliance, and trust in the justice system.